Frequently Asked Questions

i-StoreGo is a full-service storage provider that aims to improve access to storage facilities for urban residence facing issues with clutter and looking for a convenient way to store their belongings.

i-StoreGo is a storage provider that focuses on offering a variety of storage solutions aimed towards helping our customers conveniently start storing their belongings at affordable prices. The goal is to provide our customers a seamless storage and management experience all through your computer or mobile device.

i-Store Go is responsible for packing, moving, storing customers belongings as well as maintaining them in a safe clean environment for the storage duration. We are also responsible for safely returning your belongings back to you when you no longer wish to use our services.

As a customer you are responsible for reserving your storage unit as well as managing your storage units, appointments and payments through our website.

The benefits of using door to door storage is that it offers you a convenient way of storing your belongings without needing to travel to the storage facility. You can easily book and manage your storage from the comforts of your home.

Due to security concerns, only our staff and logistic partners accompanied by our staff are permitted to access the storage facility. Door to door service means that you don’t need to access the storage facility. If you would like to see the facility, we can however send you some images.

Our storage facilities are fitted with live CCTV feed that is on 24hrs and will have a security guard present. Access to the facility requires special access control which only a few staff members will have. The facility comes with temperature control, good ventilation, fire alarms, automatic sprinkler systems and will be cleaned twice a week to reduce the chance of dust buildup.

Our facilities are equipped with a suite of fire protection measures, smoke detectors, fire alarms, automatic sprinkler systems and fire extinguishers. All equipment will be checked annually as required by law.

We use an open floor plan where we segment each storage space into their own section. Each item that enters or facility will be given a unique ID to be easily tracked. If using our BYSIZE service, we will section out a portion of our facility depending on the size you have chosen. If you are using BYITEM service, we store your items on shelving units.

We have our own moving and logistic teams. For certain storage sizes we will be using a moving partner to help us.

Each storage option comes with complimentary insurance that will cover losses and damage to your property whilst in transit or whilst stored in our facility. Please note that it does not cover against damages caused by natural disasters.

If any of your items have been damaged, please contact support@i-storego.com and provide us with the following information

• First and last name
• Date
• ID located on the box / Order ID
• A description of your damaged belongings
• Contact details (phone, email)

To ensure the highest levels of security, i-StoreGo does not store your credit card information. We partnered with a payment processing company, 2C2P that encrypts and stores your data.

All first-time orders are required to pay in advance. After your initial contract ends we will send you a payment gateway that will allow us to automatically bill your account on a month-to-month basis up until you cancel your storage contract. The billing date starts on either the day we drop off the storage boxes at your address (BYITEM) or on moving day (BYSIZE).

To update your card information, login to your i-StoreGo account and click on the Billing Information tab. Here you can change your card information and set the which card you want us to bill monthly.

In the event where you wish to terminate your contract early, you will not be eligible to receive the difference in service fee in accordance with our terms and conditions. You will only be eligible to receive a refund in storage credit in the event where you are downsizing your storage unit or have reserved more boxes than you need. The storage credit can be used towards your monthly payments.

You can terminate or cancel your contract through your My Accounts page on our website. Please note that you will not receive a refund for cancelling early. In the case that you are getting billed monthly, make sure to cancel or terminate your contract before the next billing date and to schedule to have your belongings returned to you within 7 days after the upcoming billing date.

When you cancel your contract, we can return your belonging back to you as fast as 48 hours. To avoid getting billed for the next month, make sure to schedule the return of your belongings 7 days after your next billing date.

i-StoreGo currently only operates in Bangkok. Customer can check if we support your location by clicking here.

Firstly, we would like to apologize for the inconvenience. If this happens, please contact us immediately and we will do our best to solve the problem as fast as possible. If you need to make an appointment or can your contract just mention it to our staff and we can process the request on your behalf.

Line OA: @i-storego
Email: support@i-storego.com
Call: +66 93 128 3199

If you forgot your password, please reset it through our website by clicking forgot password.

Our BYITEM Bangkok storage service allows you to easily store small belongings using our storage box types (standard box, wardrobe, or document box). We remove the stressful parts of storage (packing, doing the heavy lifting, hauling, and dealing with self storage companies) with a seamless full-service experience.

BYITEM storage is ideal for people living in small to medium-sized condos who are looking to store declutter and reorganize their homes.

You can store items such as clothing, seasonal items, books, electronic devices, photo albums, documents, basically anything that can fit inside our box that does not exceed 20kg. If you wish to store fragile items such as glass or China, make sure that you properly pack them as we do not take responsibility if these types of items break. Here is a list of items that we do not permit you to store.

Standard box (60cm X 40cm X 37cm) can fit approximately: 12 pairs of shoes, or 10 shirts and 10 sweaters.

For BYITEM, the minimum storage duration is 3 months. At the end of the 3-months, we will automatically switch your account to a month-by-month recurring payment.

Your contract will start the day we drop off the boxes at your address. If you are storing oversized items, the contract will start on the day we pick up your belongings.

You don’t have to. Once your initial 3-months or selected contract ends, our system will automatically switch your contract to a month-by-month recurring payment where we will charge the credit card on the billing date.

If you wish to cancel your contract, you can do so in your i-StoreGo account. First login and select the box(s) you no longer wish to store with us, and press cancel contract. Make sure that you schedule the return of your belongings within 7 days after your billing date to avoid being charged for an additional month.

We provide a complimentary 3,000 baht insurance per box/item which covers damages whilst in transit or stored at our facility. Fragile items such as glass and China are not covered. If you are storing fragile items, please make sure they are wrapped properly and carefully packed.

Note: Natural disasters such as flooding, and earthquakes are not covered under the insurance.

The price includes the storage cost, first round of box drop off and pickup and the final return of your boxes when you decide to end your contract. Prices however do not include the return of your boxes during the contract. There is a 200-baht flat fee for the first box with 50 baht added for every additional box.

We charge a flat fee of 200 baht for the first box with an additional 50 baht added for every additional box.

We currently only accept credit and debit card payments. You can read our terms and conditions here

No. When you decide to end your contract, we will return your belongings back to you free of charge. Make sure to end your contract before the billing date and schedule your appointment within 7 days after your billing date to avoid getting charged for the next month. (i.e. if your billing date is on the 10th, all your belongings must be returned by the 17th).

On the order summary page, there will be a section where you can enter your code

If the storage boxes are damaged or lost when in your possession, you will be responsible for covering the cost of a new box.

At i-StoreGo you’re only billed for what you use. If you ordered more boxes than you need, you can return the unused boxes and the difference will go towards your next bill. If you end up needing more boxes, please make a separate order through our website.

Yes! You can reschedule or cancel your appointment with no penalty if you provide us with at least 24 hours’ notice. Rescheduling or cancelling your appointment with less than 24 hours’ notice will cause you to forfeit your appointment fee.

If you reschedule your appointment more than 2 times, you will be subjected to a cancellation fee of 200 baht + 50 baht for every box. Essentially you will be forfeiting the delivery payment you have made.

Yes, we are more than happy to return your belongings to you at a different address if it is still within our area of operation.

We typically require 48hrs to return your belongings, however, if you need your belongings urgently returned, you can contact us:

Line OA : @i-storego
E-mail : support@i-storego.com
Call : +66 93 128 3199

Each order comes with a 3,000 baht insurance per box. If you wish to purchase additional insurance, you can contact us at:

Line OA : @i-storego
E-mail : support@i-storego.com
Call : +66 93 128 3199

Certainly! You can change your billing information in your i-StoreGo account under the billing section of your i-StoreGo account.

If you require a withholding tax form, please contact support@i-storego.com and we’ll get it sorted for you.

Unfortunately, as stated in the terms and conditions if you cancel your contract prematurely, you will not receive a refund.

You can cancel your contract before storing it with us however, we will not be able to provide you with a refund.

The customer is responsible for packing the items into the box, locking the box with the provided cable tie. Before handing the box over to our staff, you should also check that the box is completely sealed and there is no damage.

• Make sure that your box is properly sealed and is within the weight limit.
• Take a top-down view photo of your box. It will be used to manage your box(s) once in storage
• Use the cable tie provided to seal the box. Each cable tie has a unique ID and is used to prevent any tampering.

Note: If you are storing fragile items such as glass, please make sure to properly pack to prevent damage.

To easily manage items, we recommend that you take a top view photo of your packed box and then upload the image(s) to the corresponding box ID on your i-StoreGo account. You can also add a description for each box you have stored with us.

The maximum weight that we allowed is 20kg for our standard box and 15kg for our remaining box types. Our moving team moves a lot of boxes every day and for that reason, we need to prevent them from injury. What we suggest is you mix and match heavier items with lighter items to ensure that it doesn’t get too heavy for our team to carry them.

Unfortunately, due to the way our warehousing system works we are not able to accommodate outside boxes at this time.

The team is more than happy to help you carry and give you packing advice but due to working on a tight schedule the moving team cannot help you pack belongings into the box.

We are more than happy to provide you with packing advice but due to the limited time we allocate to each appointment, unfortunately unable to pack for you.

Our moving team can wait up to 20 minutes for you to pack and/or unpack your boxes. Due to a tight schedule our moving team in unable to wait past the allotted 20 minutes which is why we ask that you have your storage items organized beforehand.

It is company policy not to open customer’s box. If you would like to add or remove an item, we would deliver the entire box to you.

We will never open your box unless you have given us explicit permission to open it or if we are bound by legal requirements. Each box will be closed with a cable tie that has a unique ID, for your own safety we suggest that you record this number.

Each box will come with 2 cable ties, they will have a unique ID which used to prevent tampering. We suggest that you record each ID.

Box Drop off is when our team drops off the boxes at your address. Only you the customer or a representative will be able to receive the box from our moving team.

Firstly thank you for using our service! If you wish to end your contract, you can log into your i-StoreGo account, select the boxes you want to cancel and press end contract.

Your contract will start on the day we deliver the empty boxes to your address. To get the best value we recommend that you have your belongings ready to pack.

We don’t see why not. Once we deliver the empty boxes to your address, your contract will start. It’s up to you whether you want to keep it at home or store it with us.

Once you decide to cancel your contract, you will have 7 days after your billing date to schedule your free drop off. If you go past the 7 days, our system will automatically bill you for the next month. For special cases please contact support@i-storego.com.

To ensure the upmost safety of your belongings we will never open your box without you being present. If you need a particular item from your box, we will drop off your box and you can remove the item. Our driver can wait 20 minutes for you to unpack/pack.

If you wish to have your belongings returned to you whilst still in contract. Sign-in to your i-StoreGo account, select the items you want to have returned, and press schedule appointment. It will take us a minimum of 24 hours to return your belongings but if you require your belongings returned ASAP please contact us at support@i-storego.com. Return fees start at 200 baht for the first box and 50 baht for each additional box.

You don’t need to be present to receive the box. However, we do require a signature as proof of delivery so please make sure that someone is able to sign for the boxes.

You can reschedule your appointment with at least 24 hours’ notice by logging into your i-StoreGo account, selecting your appointment and press reschedule. If you reschedule with less than 24 hours’ notice, you will forfeit the amount paid and will need to schedule a new appointment.

You can change your address as long as it is still in our area of operation.

To avoid getting billed for an additional month, make sure that you have your boxes returned back to you within 7 days of your billing date.

The fastest we can return your boxes back to you is 24 hours from requesting to end your contract.

Once you decide to end your contract, we will deliver your belongings back to you free of charge. After ending your contract, you will have 7 days after your current billing cycle to schedule a return date. If you take more than 7 days, our systems will automatically bill you for an additional month.

We would like to apologize for any inconvenience caused by the delay. We do our very best to ensure that we are always on time but from time to time we may encounter delays from the previous appointments during very busy days. Please contact us right away to

Line OA : @i-storego
E-mail : support@i-storego.com
Call : +66 93 128 3199

Unfortunately, we still don’t deliver outside of our area of operation (Bangkok). We do look at this at a case-by-case basis so please don’t hesitate to contact us.

Line OA : @i-storego
E-mail : support@i-storego.com
Call : +66 93 128 3199

BYSIZE service is a door to storage service where we pack, move, store and return your belongings. The service is designed for larger items such as furniture and other large items. We provide a complimentary on-site survey of your belongings where our team can recommend the best storage size.

BYSIZE is best suited for people looking for longer term storage (6 months minimum). Think of it as an extension of your home where you can get items back anytime you want and easily place items into storage without needing to waste time driving or dealing with moving companies.

You can pretty much store anything as long as it’s not illegal, explosive materials, flammable materials and perishables. Typically, our customers store household furniture, seasonal items and items that have sentimental value to them.

You can use the proprietary Calcumate storage estimator through our website. We also offer free on-site survey of your belongings where our team of professional cam recommend that storage size that best suits your storage needs.

Note: Calcumate provides an estimate and may not be 100% accurate. To receive the best possible recommendation, we suggest that you allow us to survey your belongings.

There is a 6-month minimum storage duration

Your contract will start on moving day.

We require an upfront payment to reserve your storage space, this will run the length of your selected storage duration. Once you have completed your storage duration, our system will automatically switch your account to a month-to-month basis and will bill your credit card very month up until you cancel your contract.

After completing your initial storage duration, our system will automatically charge your credit card on a monthly basis. We will continue to charge your credit card up until you decide to cancel your contract.

We will provide each BYSIZE storage contract with a complimentary 20,000 baht insurance. The insurance covers losses and damage to your property whilst in transit or stored at our facility. It however does not cover against damaged caused by natural disasters such as flooding and earthquakes.

You can cancel your contract by logging into your i-StoreGo account and cancel the storage space you want to cancel. Make sure to cancel your contract before the next billing date and schedule the returned of your belongings within 7 days after the billing date to avoid being charged for an additional month.

If you choose to add packing and disassembly service, all you need to do is mark the items you want to have stored with us and our team of professional packers will disassemble, pack and transport your belongings to our storage facility.

If you choose not to add the additional packing service, please make sure that all your belongings and furniture is ready to be loaded to our moving van. If your furniture does not fit through doors or elevator, make sure it is already disassembled when we arrive. We are always happy to assist you during moving day to provide a smooth and stress-free experience.

We currently on accept credit card and debit card payments. You can read of privacy policy here.

There are no additional payments that need to be made. The price already includes the moving cost, packing cost (if selected) and the cost of returning the items back to you at the end of your contract.

If you would like to reduce your storage size, we are more than welcome to do that for you. The difference in pricing will be put towards your next billing What we will do for you instead is to offer you storage credit that you can use when extending your contract.

You can enter your promotion code in the below the order summary in the checkout section.

You can reschedule your appointment date or time with no penalty if you reschedule with at least 48 hours’ notice. We allow you to reschedule a maximum of 2 times.

You can reschedule your appointment twice before we will charge you a penalty fee of 200 baht.

Yes, you can change your delivery address. If your new address is within our area of operation (Bangkok) there is no additional delivery fees however if the address is outside our area of operation there may be some additional transportation charges.

Typically, it takes 48 hours to 72 hours to arrange the moving team to deliver or pickup your belongings. However, for special cases we do offer express service but we will need to charge an additional 30%.

If you require additional insurance protection on top of the 20,000 already provided by i-StoreGo please contact us:

Line OA : @i-storego
E-mail : support@i-storego.com
Call : +66 93 128 3199

Certainly! You can change your card information through your i-StoreGo account by going the Billing information section and adding your new credit card information.

If you need a tax invoice created please contact support@i-storego.com.

Unfortunately, we do not offer refunds for early contract termination.

If you wish to cancel your contract after you have paid, we will take a 10% penalty fee that will go towards covering VAT and admin fees.

To ensure a smooth moving day, we will require you to:

• Notify your building and reserve a parking space for our moving team
• If you have items that may not fit in the elevator, please notify our team so we can come and survey.
• If you have packed fragile items and are not sure if you have done it right, we would be more than happy to help.
• If you have chosen no additional packing, make sure that all your belongings are packed, sealed and labeled so that once our team arrives, we can get to work right away.
• If you have chosen our additional packing assistance, mark the items you want packed so our team can get to work right away.

Before handing your belongings to our staff we recommend that you do a final check the condition of your belongings. During the moving process you can be confident in our ability to professionally move and store your belongings in a safe manner.

We recommend that you take a picture of your furniture, and top-down picture of your opened boxes to keep as a record. Our team will also keep a record of every item that you plan to store with us and provide you with a copy.

We don’t have any weight or size restriction but if there are items that are particularly heavy 40kg+ or items that won’t fit through a door, elevator or in a normal sized van please notify us so we can plan accordingly. We recommend that you contact us to survey your belongings to be able to best prepare for moving day. You can contact us at support@i-storego.com to schedule a survey.

Yes, we can accommodate your motorcycle in our storage unit but please remove any engine oil, petrol and also notify our staff at support@i-storego.com so we can prepare the right tools to secure your vehicle.

You don’t need to be present during moving day as we understand that you may be busy. However, we do require someone to sign and approve the inventory checklist once we have completed packing. This can be anyone that you have appointed.

Yes, we would be more than happy to add/remove items from your storage space. However, please note that there will be some additional payments as in contract deliveries are not included in the price.

Line OA : @i-storego
E-mail : support@i-storego.com
Call : +66 93 128 3199

If you no longer wish to continue using our storage services, sign into your i-StoreGo account and press cancel contract. If you wish to end your contact, please make sure to do so before your next billing date.

If you rescheduled your appointment with at least 48-hour notice there will not be a cancellation fee. If you need to reschedule with less than 48-hour notice, you will need to pay a 200 baht fine.

Certainly, we can have your belongings return to a different address for no additional cost as long as it is still in our area of operation (Bangkok). For delivering to addresses outside off of Bangkok, please contact us.

Line OA : @i-storego
E-mail : support@i-storego.com
Call : +66 93 128 3199

Please make sure that you schedule the return of your belongings within 7 days after the billing date. If you take more than the allotted 7 days our system will automatically charge you for the month.

No. As part of our door-to-door service, we will return your belongings back to you. This is already included in the price so there is no additional charge.

We are very sorry about that. We do our best to ensure that our movers arrive at your address before the appointment time but from time to time we may be a little late due to delays from previous appointments. If this happens to you please contact us at

Line OA : @i-storego
E-mail : support@i-storego.com
Call : +66 93 128 3199

Unfortunately, we still don’t have the capability of shipping your belongings overseas but it is a feature that we are working to implement in the future.